| Salary | Negotiable |
| Experience | 1 year - 3 years |
| Category | Call Centre/BPO |
| Job Type | Full-time |
| Posted Date | Sun Feb 01, 2026 |
| Apply before : | Sun Jul 26, 2026 |
| Keyskills | 3+ years of experience in international BPO voice/non-voice processes Prior team handling experience preferred Strong English communication and people management skills Experience with CRM or ticketin |
Roles & Responsibilities
Lead and manage teams handling international customer interactions across voice, email, and chat
Ensure achievement of key performance metrics including CSAT, Quality, AHT, FCR, SLA, Productivity, and Attrition
Monitor customer interactions and provide regular coaching and feedback
Handle escalations and ensure timely issue resolution
Support new hire training, ramp-ups, and ongoing performance improvement
Prepare and review performance reports and dashboards
Coordinate with internal support teams to meet operational goals
Manage team schedules aligned with international time zones
Preferred Candidate Profile
Graduate in any discipline
3+ years of experience in international BPO voice/non-voice processes
Prior team handling experience preferred
Strong English communication and people management skills
Experience with CRM or ticketing tools
Willingness to work in 24x7 rotational shifts
